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Get help with your Lay-Z-Spa pump. Find out the causes and the solutions to pump error codes, noisy pump issues, heating problems and much more.
Most pump issues are easy to fix and can often be resolved in minutes. Carrying out regular checks and maintenance can prevent persistent pump problems so you can get back to enjoying your Lay-Z-Spa.
There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
| E01 | E02 | E03 | E04 | E05 |
| E06 | E07 | E08 | E09 | E10 |
| E011 | E12 | E13 | GCF | BACKWASH |
| Description | Cause | Solution |
|---|---|---|
| Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in. |
| Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
| Description | Cause | Solution |
|---|---|---|
| Water Flow Error | The stopper caps are still inside the spa. | Remove the stopper caps before heating your Lay-Z-Spa. If you’re unsure how to remove them, refer to the assembly section within the Lay Z Spa Owner’s Manual. |
| Water Flow Error | Filter cartridges are dirty | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Filter housing is restricting flow | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Debris screens are blocked. | Ensure that the debris screens are clear of debris. |
| Pipes within the liner are kinked or bent. | Using your hands, check the condition of the pipes within the liner. | |
| Water Flow Error | Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
E02 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Temperature too low | Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC. | The pump will only operate when the ambient temperature is above 4ºC. |
| Temperature too low | The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help. |
E03 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The pump unit has overheated. | Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down. |
| Temperature too high | The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. |
| Temperature too high | The thermostat needs resetting. |
|
E04 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success, please contact us for more help with this |
| Pump needs to be reset. |
| |
| Pump unit needs to be cleaned | Try the back wash procedure. | |
| Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. | |
| Pump may be faulty. | If the troubleshooting has been completed without success, please contact us for more help with this |
E05 Error Code Troubleshooting download
E06 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Please contact us regarding this problem. | If the troubleshooting has been completed without success, please contact us for more help with this |
E07 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| The thermostat needs resetting. |
|
E08 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
|
E09 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
|
E10-E11 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
|
E10-E11 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
|
E12-E13 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
|
E12-E13 Error Code Troubleshooting download
| Description | Cause | Solution |
|---|---|---|
| Not grounded/earthed correctly. | An issue with your extension lead or power supply. | Remove extension lead or get a qualified electrician to check your socket & power supply. If this does not resolve the issue, please contact us. |
Attach the stopper caps to the inside of the liner and then remove the Lay-Z-Spa pump unit from the liner (you can do this by unscrewing the 3 couplings ‘A, B and C’).
Using a hosepipe, flush water backwards through the pump. Water should go through pipe ‘B’ and come out of pipe ‘C’.
After a few minutes, flush the water in the opposite direction for about 2 minutes (through pipe ‘C’ and out of pipe ‘B’).
If you have a Hydro Jet Lay-Z-Spa, unfortunately, the backwash procedure will be a little tricky. These are not constructed like the other models of the Lay-Z-Spa. please contact us
| Description | Cause | Solution |
|---|---|---|
| Water Flow Sensor Error | Water flow sensors in the pump cause it to become noisy or overly loud. |
|
| Water Flow Sensor Error | Water flow sensors become stuck or flipped over. |
|
| Reason | Solution |
|---|---|
| Normally caused by a part inside the pump being faulty or broken. | Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner for approximately 10 minutes. If no more water has appeared beneath the liner, then the pump is the problem and may need replacing. |
| Reason | Solution |
|---|---|
| Couplings may not be attached correctly. | Check that the couplings are fully secured and aligned. |
| Washers may be misaligned. | Check that the washers are lined up correctly. |
You may need to confirm whether the pump or the liner are behind the problem, rather than the couplings or pipes. Attach the stopper caps to the inside of the liner, disconnect the pump, and move the pump away from the liner for 10 minutes. If no more water has appeared beneath the liner, then the pump is the problem and may need replacing.
There may be a number of reasons why your Lay-Z-Spa is experiencing heating problems. The following is a list of common problems, reasons and solutions.
| Reason | Solution |
|---|---|
| The spa is not heating to the correct temperature. |
|
| There is debris inside the pump which is stopping the water from heating properly. | Try the back wash procedure. |
| The incorrect temperature has been set on the pump. | Use the arrow keys on the control panel to adjust the spa temperature. |
| The spa is heating to a higher temperature than the temperature that you set. | This is a perfectly normal function. The pump unit heats the water to a couple of degrees higher than the temperature that you set. It will then stop heating the water and monitor the temperature until it has dropped to a few degrees lower than the temperature that you set. |
| Reason | Solution |
|---|---|
| Normally caused by an electrical issue. | Check the RCD plug and fuses. Try plugging into an alternative socket. If the problem persists, your pump will need to be replaced. |
| Can be caused if the pump unit is plugged into an extension lead. | Ensure that the pump is plugged into a mains socket and not an extension lead. |
| Reason | Solution |
|---|---|
| Tripping the electrics can be caused by plugging the pump into an extension lead. | Ensure the pump unit is plugged into a mains socket and not an extension lead. |
There are a number of reasons why your pump may not be filtering water correctly. The following are a list of reasons and how to potentially solve them.
| Reason | Solution |
|---|---|
| Filters are causing the problem. | Remove the filters from the filter housing and try running the spa without them. If the water is flowing freely, then the filters are the problem and will need to be replaced. |
| Filter housing is causing the problem. | Remove the filter housing from the spa and try running the spa without the filter housing and filters. If the problem is resolved, then the filter housing is the problem and will need to be replaced. |
| Debris screens are blocked. | Check that the debris screens are clear of debris. If they are blocked with debris, thoroughly wash them out. |
| Pipes within the liner are kinked or bent. | Although this is a very rare occurrence, the pipes within the liner could be kinked or bent. This will reduce the air flow and create a filtering problem (causing the E02 error to appear). Using your hands, check the condition of the pipes within the liner. |
| Pump unit needs to be cleaned. | Try the back wash procedure. |
| Reason | Solution |
|---|---|
| Pump may be too cold. | Attach the stopper caps to the inside of the liner, disconnect the pump unit, and bring the pump unit inside to warm up. |
| Pump may be too hot. | Attach the stopper caps to the inside of the liner, disconnect the pump unit, and bring the pump unit inside to cool down. |
| Pump may be broken. | Go through the checklist guide. If checks do not resolve the problem, your pump may need replacing. |