Get help with your Lay-Z-Spa pump. Find out the causes and the solutions to pump error codes, noisy pump issues, heating problems and much more. Most pump issues are easy to fix and can often be resolved in minutes. Carrying out regular checks and maintenance can prevent persistent pump problems so you can get back to enjoying your Lay-Z-Spa.
Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down.
Temperature too high
The water temperature is over 50ºC (122ºF).
The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button.
Alarm where too much salt has been added to the spa or a large amount of water has evaporated.
Do not use the spa or place any further Pure Spa Salt for 24 to 48 hours to ensure the levels reduce. Unplug the spa pump, remove from the liner and drain 20% of the water from the spa. Refill this with fresh water.
Normally caused by a part inside the pump being faulty or broken.
Attach the stopper caps to the inside of the liner, disconnect the pump unit, and move the pump unit away from the liner for approximately 10 minutes. If no more water has appeared beneath the liner, then the pump is the problem and may need replacing.
Leaking from coupling/Pipes
Couplings may not be attached correctly.
Check that the couplings are fully secured and aligned.
Washers may be misaligned.
Check that the washers are lined up correctly.
You may need to confirm whether the pump or the liner are behind the problem, rather than the couplings or pipes. Attach the stopper caps to the inside of the liner, disconnect the pump, and move the pump away from the liner for 10 minutes. If no more water has appeared beneath the liner, then the pump is the problem and may need replacing.
Press the test button once and leave it bleeping (leave for 10 seconds).
Turn the pump unit off and unplug from the socket (leave for 10 seconds).
Plug the pump unit back in and turn it back on.
Press the thermal reset button using a pencil or screwdriver (see Owner’s Manual for location).
Once done, press the heater button. Your pump should now be working.
There is debris inside the pump which is stopping the water from heating properly.
Try the back wash procedure.
The incorrect temperature has been set on the pump.
Use the arrow keys on the control panel to adjust the spa temperature.
The spa is heating to a higher temperature than the temperature that you set.
This is a perfectly normal function. The pump unit heats the water to a couple of degrees higher than the temperature that you set. It will then stop heating the water and monitor the temperature until it has dropped to a few degrees lower than the temperature that you set.
There are a number of reasons why your pump may not be filtering water correctly. The following are a list of reasons and how to potentially solve them.
Filters are causing the problem.
Remove the filters from the filter housing and try running the spa without them. If the water is flowing freely, then the filters are the problem and will need to be replaced.
Filter housing is causing the problem.
Remove the filter housing from the spa and try running the spa without the filter housing and filters. If the problem is resolved, then the filter housing is the problem and will need to be replaced.
Debris screens are blocked.
Check that the debris screens are clear of debris. If they are blocked with debris, thoroughly wash them out.
Pipes within the liner are kinked or bent.
Although this is a very rare occurrence, the pipes within the liner could be kinked or bent. This will reduce the air flow and create a filtering problem (causing the E02 error to appear). Using your hands, check the condition of the pipes within the liner.